At Mazaopesa we strive to ensure customer satisfaction with every eBook purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund and return policy carefully:

Refund Eligibility:

Refunds may be issued for eBook purchases under the following circumstances:

Duplicate purchase: If you accidentally purchase the same eBook more than once, you may request a refund for the duplicate purchase.

Technical issues: If you experience technical difficulties that prevent you from accessing or downloading the eBook, you may be eligible for a refund.

Unauthorized purchase: If you believe that a purchase was made on your account without your authorization, please contact us immediately for assistance.

Refund Request Process:

To request a refund, please contact our customer support team at [email protected] within 48hrs of the original purchase date.

Please provide the following information in your refund request:

Your name

Email used for purchase

Mobile phone No.

Order number

Reason for the refund request

Refunds will be processed using the original payment method used for the purchase.

Return Policy

Due to the nature of digital products, we do not accept returns for eBook purchases once the eBook has been downloaded or accessed.

If you accidentally purchase the wrong eBook, please contact our customer support team for assistance. We may be able to provide a credit for the mistakenly purchased eBook towards the correct eBook, subject to review.

Refund Processing Time:

Refunds will be processed within 7 days of approval.

Please note that it may take additional time for the refund to reflect in your account depending on your payment method and financial institution.